Refund policy

Last updated: [9/13/2026]

We want you to be happy with your purchase from Haspania Market Hub.

3.1 Right of Withdrawal (EU Consumers)

If you are a consumer shopping from within the EU, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without giving any reason, in accordance with EU Directive 2011/83/EU.

3.2 How to Request a Return

To start a return, contact us at hispaniamarkethubsl@gmail.com within 14 days of receiving your item, including your order number and reason for return. We will provide instructions for returning the item.

3.3 Return Conditions

Items must be unused, in their original packaging, and in the same condition you received them.
Proof of purchase (order confirmation or receipt) is required.
[Insert any product categories excluded from returns, e.g., hygiene products, perishables, personalized items, if applicable]

3.4 Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 14 days.

3.5 Return Shipping Costs

[Specify: e.g., "Customers are responsible for return shipping costs unless the item is defective or incorrect."]

3.6 Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within [7] days of delivery at hispaniamarkethubsl@gmail.com with photos of the item, and we will arrange a replacement or full refund at no extra cost to you.